Academy Funerals

36 reviews

Academy Funerals, Queensland, funeral director in Queensland Academy Funerals, Queensland, funeral director in Queensland

A family run funeral home supporting families in South East Queensland

Latest Verified Reviews

Lisa McKeaten 9th Dec 2018

Thank you Ashley for organising Mum’s funeral easily and in a straightforward way. Your celebrant Kerry was fabulous. The extra attention to detail and advice was vert much appreciated! Lisa McKeaten

Ngawinika Mott 5th Nov 2018

Ashley & Andrew were absolutely wonderful during our loss. Talked to us about what we wanted, explained everything, were available for questions, night or day. Absolutely amazing professionals with quality service. 100% recommend.

Kym Percival 27th Oct 2018

Ashley and his team at Academy Funerals were fantastic from the initial phone call to the service itself. Ashley instantly made me and my family feel trust in him and his compassionate yet honest demeanor helped us greatly to be at ease and make decisions for the day without concern. When Ashley visited us at our home he went through the options and there was no pressure to go with a particular package. We were able to tailor the details to suit our wants, needs and budget. During the entire period which was also our mourning period, we never once felt we or our mum didn't matter and their understanding and flexibility with multiple visits to the viewing room made it so much easier to grieve and say a proper goodbye. Thankfully this has been my first experience organising a funeral and whenever the time comes again I will be definitely going through Ashley and Academy.

Reviews

Location

Address
228 Barrett St
Bracken Ridge
Queensland
QLD 4017

About Us

Proud to be friends and neighbours within the community, Bracken Ridge and Brisbane funeral directors Ashley and Katrina Bergh’s focus is on supporting families through a very difficult time.

As a small funeral home with warm family values, Academy Funerals is on call and there when people need them – whatever the time of day or night. The person you first speak to will provide the reassuring support that you need through throughout the journey.

They will listen and provide support to arrange a farewell that is meaningful, memorable – and healing for those left behind.

Ashley and Katrina want families to feel as reassured as possible. The comfortable, air-conditioned Bracken Ridge office and Lawnton funeral home has on-site parking and is family and pet-friendly, with a secure supervised play area for little ones.

A private viewing room is available for families to spend time with their loved one, with a small chapel of rest providing space for quiet contemplation. A qualified psychologist is on call at all hours for those who need a little extra emotional support at this time.

As a small family business, the Brisbane funeral directors are able to accommodate families wishes and do not charge extra for after hours and weekend arranging, viewings or dressing loved ones. They are also happy to arrange to visit South East Queensland families, or to bring their loved one home to lie at rest, before the funeral.

Academy Funerals offers a full range of coffins and caskets, including coffins and caskets for those requiring a larger or more comfortable size. Funeral transport includes a stylish custom-made hearse with seating space for mourners to accompany their loved one to the funeral and a Harley-Davidson motorcycle hearse.

This Brisbane funeral home strives to do the very best for every family, with a mission to provide “dignity beyond all expectation” to those they care for.

Call Academy Funerals for caring funeral service at the heart of the community.

Latest Obituaries

Ivy Foster

Dec 1931 - Nov 2018

Peter David Mott

Oct 1951 - Oct 2018

Peter John Arthur Johnson

Aug 1922 - Oct 2018

Jacqualine Shirley Behrendorff

Jun 1954 - Oct 2018

View more

Verified Reviews

Verified Reviews

  • 5 Lisa McKeaten 9th Dec 2018

    Thank you Ashley for organising Mum’s funeral easily and in a straightforward way. Your celebrant Kerry was fabulous. The extra attention to detail and advice was vert much appreciated! Lisa McKeaten

  • 5 Ngawinika Mott 5th Nov 2018

    Ashley & Andrew were absolutely wonderful during our loss. Talked to us about what we wanted, explained everything, were available for questions, night or day. Absolutely amazing professionals with quality service. 100% recommend.

  • 5 Kym Percival 27th Oct 2018

    Ashley and his team at Academy Funerals were fantastic from the initial phone call to the service itself. Ashley instantly made me and my family feel trust in him and his compassionate yet honest demeanor helped us greatly to be at ease and make decisions for the day without concern. When Ashley visited us at our home he went through the options and there was no pressure to go with a particular package. We were able to tailor the details to suit our wants, needs and budget. During the entire period which was also our mourning period, we never once felt we or our mum didn't matter and their understanding and flexibility with multiple visits to the viewing room made it so much easier to grieve and say a proper goodbye. Thankfully this has been my first experience organising a funeral and whenever the time comes again I will be definitely going through Ashley and Academy.

  • 5 Kreskin Valera 19th Sep 2018

    Good communication

  • 4 Marie Smith 3rd Aug 2018

    Ashley and the team were very quick to respond to any requests we had. The funeral went smoothly and we were happy overall with the service provided. A special thanks to Kerrie Hayes who officiated on the day - she did a great job

  • 5 John Broadfield 13th Jul 2018

    Helped us through a difficult time with keeping us informed and guiding us through what was required. Use them with confidence!

  • 4 Brenda Simpson 13th May 2018

    Ashley & Katrina from Acadmey Funerals were very attentive and compassionate. We thank them for their support during this sad time. Brenda Simpson & Family

  • 5 Geoffrey Phillip Barbaro 2nd Apr 2018

    Academy Funerals were fantastic in looking after our deceased mum and the family. Ashley and Katrina advised us flawlessly. Mum died at the beginning of the Easter weekend (2016) and one family member had to return home to Chile. They handled the hospital, all arrangements, worked with the family, created a great atmosphere in their eclectic but delightful viewing area, and dealt with all of the cremation requirements, and did it all quickly, efficiently and in line with our timelines. Throughout it all, they looked after the family, not themselves, making suggestions that helped an inexperienced family group deal with every issue. Thank you for the great work.

  • 5 Susan Blackley 12th Dec 2017

    Ashley and Katrina ensured that the experience was a smooth as possible - they were compassionate, professional and understanding. Their suggested celebrant was a perfect fit. Thank you for making an emotionally difficult process less challenging.

  • 5 Kate Peter-Kennedy 27th Nov 2017

    My family and I would like to sincerely thank Ashley and Katrina of Academy Funerals for the assistance and kindness that they have showed to all of our family over the years. Ashley and Katrina have now done 15 funerals for our family and friends over the past 20 years. Each funeral has been different and at times have presented challenges that Ashley handled for us with complete professionalism. We have used Churches, Crematoriums, the Beach and in one case our uncle was returned to New Zealand after passing in Brisbane. Subsequently, not one of us have cause to criticize the amazing service that has been provided to our family. At all times Ashley and Katrina have been available to take our calls and have always made their premises available for us to come and view and dress our family members. The viewing room is a delight. It has been decorated and fitted out to make the whole experience as peaceful and serene as possible. Times spent with our family members have never been rushed even to the extent of one of our family remaining with our aunty until way past midnight when because of the distance to the cemetery Ashley had to leave for the funeral at 5:00 Am the following morning. Furthermore, at all times all of our family have found Ashley and Katrina to be open and honest and have never attempted to up sell as many other companies are prone to do. Our collective families are very large and we will continue to support Ashley, Katrina and Academy Funerals. On behalf of the Peter-Kennedy clan we can highly recommend Academy Funerals for: 1 Honesty 2 Integrity 3 Friendliness 4 Price Kate Peter-Kennedy

  • 5 Janelle Greenfield 13th Nov 2017

    Our family appreciated the professional and friendly service provided by Acadamy Funerals at our time of loss.

  • 1 Dale Johns 9th Nov 2017

    At the initial meeting with Ashley, discussion occurred around the type of coffin requested, my response was just a basic coffin, thinking it would be similar to the coffin I had for father two years ago.  My mistake was in not asking to see a picture of the coffin.  It was unfinished, raw timber, with nails protruding. A quote from one of the people who attended, "we thought it was an environmentally friendly coffin" I requested that the funeral director be a half hour earlier on the day of the funeral, for sound and music checks, this was refused. Allegations about another family being handled by the funeral director at the same time and how the time we were taking from the other grieving family were made to me which were inappropriate, and I responded by hanging up the phone, if I remember stating that we were equally in a similar situation and that time management could have been handled a little better. I was asked on two occasions, did I want an open coffin, my response both times that it was not to be open. The coffin was placed in the chapel on the day of the funeral.  It was uncoated raw timber that I don't even think had been sanded.  It was unlined, this we know because I requested that a medal of St Anthony be placed in the coffin.  The coffin was taken out the back for the cremation with Ashley saying numerous times when asked, that he would place the medal inside  A family friend followed it around to ensure that my request was upheld.  On arrival she observed that the lid of the coffin was off and it was unlined and open for the medallion to be placed with him.  This I find totally inappropriate and feel that I was undersold something which was of inferior quality. The argument that I had with the funeral director was totally unnecessary and should not have occurred.  He also mentioned that he had done me a favour to allow the two hours on the Sunday for viewing!  The funeral parlour was in an industrial estate and totally not fit for purpose. The people at the Goodna Crematorium couldn't have been kinder and helpful, with the statement made, "they have never seen a request from the family to the funeral director ever refused, left shaking their heads! I am totally devastated that at such an critical time I feel that I haven't done the right thing by my boy, and have been let down by an inefficient service at a cost significantly higher than my father's funeral two years before.

    Ashley Bergh replied
    Dale is the mother of a deceased young male in his twenties who committed suicide. As we know the death of a loved one is a very emotive and difficult time. This is even more so for families and parents where the death of a loved one was sudden/unexpected and under traumatic circumstances. Further as we know in the funeral industry such circumstance do impact significantly upon one’s ability to make decisions, concentrate and remember details, and impacts upon one’s emotional state (often either being sad, detached, numb, angry etc). For Dale, in her own words, the death of her son was very difficult as she blamed herself for his death. Which in some ways could impact upon some of her inaccurate portrayal of events and her often combative and aggressive nature before and after the funeral. We understand that Dale is upset and distressed. It was, and appears to be, a very difficult time for her, especially considering it was her son and the manner in which he passed. However, we do not agree with the statements and allegation Dale has made. Please consider our response to each of these below: The allegations that we were ‘handling’ ‘another family’ at the time was not accurate. It is our understanding that Dale was upset that the opening of the memorial page and posting of information on the Funeral Zone site was not open to the public in a timely fashion. Dale stated that given that Funeral Zone had not contacted her within an hour that we as a company were too busy “handling other families” and that Funeral Zone was not interested in her. During a telephone conversation it was explained to Dale when she raised her concerns with us, that Funeral Zone is an international business, based in England, and as such the time zone didn’t permit a quick response. We assured her that Funeral Zone would contact her as soon as practical to confirm ownership of the memorial site. Dale’s response was that given Funeral Zone is an international company that they should be available at all hours and then abruptly end the telephone conversation. Hence in our option her statement is inaccurate. As a company we believe each grieving person matters and respond to all maters in a timely fashion. At the initial meeting with Dale she requested an environmentally friendly coffin. At this point, as with all families while selecting a coffin, Dale was shown photographs of a number of coffins on an Ipad that we have access to that met this brief. Dale was shown photographs of a number of cardboard coffins and our Essential coffin. Of those shown to her, Dale selected our Essential coffin which is one of the more cost effective coffins. The Essential is made of solid raw timber with no coating and minimum lining (the lining was not visible in any of the photos on the Ipad). The Essential coffin is often used for Jewish funerals which means that there is no metal components used at all in its construction - the joints are pegged with doweling. As such there are no nails used, which is contrary to Dale’s statement that nails were visible and protruding. Within Australia it is a legal requirement that the all coffins are lined with an impervious barrier to prevent accidental leakage. There is no stipulation on what material this could be made of. Nevertheless, with the Essential coffin we also include drapery material around the top to in part cover the body and make the coffin more presentable. Dale was also made aware at the time of selection and purchase that the Essential is not recommended for viewings, including in chapels and churches. As noted above, the Essential coffin does not contain any metal. As such the lid of the coffin needs to be sealed with dowelling, which does make it difficult to open. If a family requests that the coffin is to be opened (the lid taken off) it can. However, this requires a different closing method than that mentioned above. Hence the reason why Dale was asked on a number of occasions if she and the family wanted the lid to be removed at any point. The cremation service was booked to commence at 10:00 am. We were in attendance at the Chapel checking the sound at 09:00 am. This is a normal practice for our company as not all places of service have the same equipment. Hence, we are unsure why Dale is stating that we refused to be there 30 mins early for a sound check when we were there one hour early. Within Australia, Health and Safety regulations state that members of the public (i.e., the grieving family members/individuals) are not normally permitted within the cremator room. It is within this no-public accessed area that we opened the coffin and placed the St Anthony’s medal inside before resecuring the lid – as requested by Dale. This occurred in a place that it would have been impossible for the said family friend to have observed the coffin and it’s interior. Hence we strongly refute Dale’ statement on this matter. Our funeral parlour is located within an Industrial Estate. This is clearly explained to all clients. The location of the parlour is also explicitly noted on all funeral contracts, which Dale herself signed. These details are listed on the last page of the contract at the top and not easily missed as it is written all in capitals stating “YOU WILL BE VISIGTING AN INDUSTRUAL ESTATE”. Furthermore, within the tightening regulations and zoning within Australia, an Industrial estate is the only place the Council/s will allow this sort of industry to be established. However, some of the bigger long-established companies are situated within residential areas, as they were established before the adjacent houses were built. As parents who have also lost a son under tragic circumstances, we can fully understand the emotions Dale is going through. We can also relate to the immeasurable pain that she is experiencing. Nevertheless we do not agree with her inaccurate assurances. Regards. Ashley Bergh Director
  • 5 Graham Clarke 1st Nov 2017

    Very good web site and with over 1200 hits it certainly reaches many people. Thank you Ashley for a job well done.

  • 5 Douglas Van De Hoef 7th Sep 2017

    Very helpful and responsive people. Good value for money.

  • 5 Vicki Harvey 8th Aug 2017

    Ashleigh and Katrina were very caring and helpful. They did a wonderful job. 

  • 4 David Rielly 8th Aug 2017

    I was very happy with the service and professionalism from Academy Funerals. The management and staff provided caring assistance and the service was exactly what was requested.  On behalf of our family I say a sincere thank you. David Rielly.

  • 5 Paul Robinson 20th Jun 2017

    Ashley and his staff were very helpful and a pleasure to deal with at a difficult time. I would recommend Academy Funerals to anyone.

  • 5 Kym Hansen 10th Jun 2017

    From the meeting point with Ashely and his staff, you both made our journey with you as comfortable as possible. I felt my darling Husband Ray was in safe hands, which gave me great comfort and relief. Thank you All Sincerely for your compassion and sensitivity to us both. Your publication notice was done beautifully and we are very blessed to have you with us in our lives.

  • 5 Rob Ingram 29th May 2017

    Thank you. You made a difficult situation seamless and all your help was great

  • 5 Marianne Hall 9th May 2017

    At a time when I was dealing with so many emotions it was a relief to know that Ashley and his team were there to help. They arranged mum's funeral at the graveside exactly as I had requested and went the extra length to make it really special. Academy Funerals are caring, compassionate and respectful and my family were very happy with their services.

  • 5 Amanda Van de hoef 10th Mar 2017

    Thank you, Ashley, for your professionalism and compassion. From Amanda Van de Hoef

  • 5 Linda Harris 2nd Mar 2017

    Ashley and Katrina were very professional and yet empathetic when I went to them for the funeral of my husband. They are very friendly and explained everything to me that I needed to know. The service ran very smoothly and was exactly what I had hoped it would be. I would highly recommend this funeral service provider. 

  • 5 Richard Evenson 4th Dec 2016

    Excellent no fuss no stress service We would not hesitate to recommend the team at Academy.  Richard. 

  • 5 Dennis Arnolda 20th Nov 2016

    Thank you Ashley & Katrina for your professional and caring service and for the way in which you worked with us through this difficult time. Your help and advice was greatly appreciated. My family and I are most impressed.

  • 5 Julie Armfield 17th Nov 2016

    Friendly honest and helpful. Would recommend to anyone. Thank you

Address
228 Barrett St
Bracken Ridge
Queensland
QLD 4017

Latest Verified Reviews

Lisa McKeaten 9th Dec 2018

Thank you Ashley for organising Mum’s funeral easily and in a straightforward way. Your celebrant Kerry was fabulous. The extra attention to detail and advice was vert much appreciated! Lisa McKeaten

Ngawinika Mott 5th Nov 2018

Ashley & Andrew were absolutely wonderful during our loss. Talked to us about what we wanted, explained everything, were available for questions, night or day. Absolutely amazing professionals with quality service. 100% recommend.

Kym Percival 27th Oct 2018

Ashley and his team at Academy Funerals were fantastic from the initial phone call to the service itself. Ashley instantly made me and my family feel trust in him and his compassionate yet honest demeanor helped us greatly to be at ease and make decisions for the day without concern. When Ashley visited us at our home he went through the options and there was no pressure to go with a particular package. We were able to tailor the details to suit our wants, needs and budget. During the entire period which was also our mourning period, we never once felt we or our mum didn't matter and their understanding and flexibility with multiple visits to the viewing room made it so much easier to grieve and say a proper goodbye. Thankfully this has been my first experience organising a funeral and whenever the time comes again I will be definitely going through Ashley and Academy.

Reviews